Refund policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elan.pk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@elan.pk.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like unstitched articles that have been stitched by the customers. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase with the gift card issued against that return for the new item.

Refunds
We offer Elan store credit refund back to our customers if there is an issue with product quality or delivery failure. We will notify you once we’ve received and inspected your return, and let you know if the gift card refund was approved or not. If approved, you’ll be given Elan store credit back into your user account on our web store.